General Updates

We Have a New Phone Number

Our office number has changed to 01777 717457. Here's why, and how to reach us.

9 September 2026
We Have a New Phone Number

Our office phone number has changed. You can now reach us on 01777 717457.

Please update your contacts, as our previous number is no longer in use.

Why the number has changed

We recently upgraded to a new phone system to give the team a better way of handling calls. It was meant to be a straightforward switch, but a porting issue meant our original number could not be carried across to the new system. Rather than leave you without a way to reach us, we have moved to a new number.

We are sorry for any inconvenience this has caused during the changeover.

Where we are now

The new system is now fully active. We still have some call routing to set up behind the scenes, but the office is reachable on the new number:

Monday to Friday, 9am – 5pm

Please note the office is closed at weekends.

Other ways to get help

If you have a query, you can also visit our support page for answers to frequently asked questions, or submit a support ticket and one of the team will get back to you:

rickystoddartnishikigoi.com/support

Thank you for your patience while we get the new system fully up and running.

Koi Retail Services Limited (trading as Ricky Stoddart Nishikigoi) is a Company Registered in England and Wales

Unit 3 Dukeries Court, Aurillac Way, Retford, Nottinghamshire, England, DN22 7PX

Company No: 15506020 • VAT No: GB 483514677

Tel: 01777 717 457 • Email: info@koiretailservices.com

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